1. Introduction
Velvuresti respects your privacy and is committed to protecting the personal data entrusted to us. This Privacy Policy describes what data we collect, the purposes for which we process it, the legal bases on which we rely, and the rights you have under the General Data Protection Regulation (GDPR) and applicable Portuguese law.
By using our website or subscribing to our services, you accept the practices described in this document. We recommend that you read it carefully.
2. Data controller
The controller of your personal data is Velvuresti, with registered office in Portugal. For any matter related to the protection of your data, you can contact us at geral@velvuresti.com.
3. Data we collect
We only collect the data strictly necessary to provide our services and to fulfil our legal and contractual obligations. The data may include:
- Contact data: name, email, phone number.
- Account data: login credentials, preferences, history of platform usage.
- Billing data: tax number (NIF), billing address, fiscal information required to issue documents.
- Browsing data: IP address, device type, browser, pages visited and cookies.
- Communications: messages exchanged with us through the contact form, email or support tickets.
4. Processing purposes
Your data is processed for the following purposes:
- Provision of contracted services (hosting, maintenance, software development, technical support).
- Issuance of invoices and receipts and compliance with tax and accounting obligations.
- Responding to information requests, quotes and technical support.
- Sending service-related communications and, subject to your consent, commercial communications.
- Compliance with applicable legal and regulatory obligations.
5. Legal basis
The processing of your data is based on the following legal grounds: the performance of a contract to which you are a party; your consent for specific purposes, which is always revocable; compliance with a legal obligation to which we are subject; and our legitimate interest in improving and securing our services, provided this does not prejudice your rights.
6. Data retention
We keep your data only for as long as strictly necessary for the purposes for which it was collected. Billing documents are retained for 10 years as required by law. Your account data is kept while the account is active and for a reasonable period thereafter, for evidence purposes or to comply with legal obligations.
7. Your rights
Under the GDPR, you have the following rights over your personal data:
- Right of access to your data.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure ("right to be forgotten"), under the conditions provided by law.
- Right to restriction of processing.
- Right to data portability.
- Right to object to processing.
- Right to lodge a complaint with the competent supervisory authority, in Portugal the CNPD (www.cnpd.pt).
8. Cookies and similar technologies
Our website uses cookies that are essential for its operation and, subject to your consent, analytical cookies to understand how the site is used and improve user experience. You can manage your cookie preferences at any time through your browser.
Strictly necessary cookies (essential)
These cookies are indispensable for the operation of the site and cannot be disabled.
| Name | Purpose | Duration |
|---|---|---|
velvuresti-token |
Authentication and session maintenance for logged-in users (httpOnly). | 7 days |
velvuresti-locale |
Stores the language chosen by the visitor. | 1 year |
velvuresti-currency |
Stores the currency chosen for price display. | 1 year |
velvuresti-consent |
Records your decision about optional cookies. | 1 year |
Analytical cookies (optional)
We currently do not use analytical cookies. Should we start to (for example, for aggregated traffic statistics), they will always be subject to your explicit consent through the banner.
Marketing cookies (optional)
We currently do not use marketing cookies. Should we start to, they will likewise be subject to your explicit consent.
9. Changes to this policy
We may update this Privacy Policy whenever necessary, due to legal changes or the evolution of our services. The version in force is always the one published on this page, with the date of the last update indicated. We recommend periodic review.
10. Contact
To exercise your rights or clarify any doubt about the processing of your personal data, contact us at geral@velvuresti.com.