1. Acceptance of terms
By using the Velvuresti website or by subscribing to any of our services, you declare that you have read, understood and accepted these Terms of Service. If you do not agree with any provision, you must refrain from using our services. These terms constitute a binding agreement between you and Velvuresti.
2. Description of services
Velvuresti is an IT company offering a range of services, in particular: server rental and management, hardware repair, custom software development, infrastructure, cybersecurity, cloud solutions, artificial intelligence and IT consultancy. The specific scope of each contract is agreed in writing with the customer.
3. Customer account
Access to certain services may require the creation of an account. The customer is responsible for the accuracy of the information provided at registration and for keeping their credentials confidential. Any activity carried out with the customer's credentials is the customer's sole responsibility. In case of unauthorised use of the account, you must notify us immediately.
4. Prices and payments
All prices are shown in euros (EUR), unless otherwise indicated, and are subject to VAT at the legal rate in force where applicable. The accepted payment methods are indicated at the time of contracting and may include direct debit, bank transfer, MB WAY, Multibanco, credit card and others made available over time.
5. Subscriptions and renewals
Services offered on a subscription basis are billed recurrently, according to the contracted frequency (monthly, quarterly, annual). Renewals are automatic unless expressly cancelled by the customer by the date specified in the contract. Cancellation may be made through the customer area or by direct contact with our support team.
6. SLA and availability
Velvuresti undertakes to keep its services highly available in accordance with the contractually agreed SLAs. Scheduled maintenance is performed periodically and announced in advance whenever possible. We are not liable for unavailability arising from external causes (upstream providers, force majeure, external attacks unrelated to faults of ours).
7. Acceptable use
It is expressly prohibited to use our services for any illegal, fraudulent or abusive activity, including but not limited to: hosting illicit content, attacks against third parties, sending spam, unauthorised cryptocurrency mining or any activity that may degrade service quality for other customers. Non-compliance may result in immediate suspension of the service, with no right to refund.
8. Intellectual property
The website content, brand, logos and associated materials are the property of Velvuresti and are protected by copyright and industrial property rights. Custom development work is governed by the conditions of the specific contract; as a general rule, economic rights are transferred to the customer upon full payment.
9. Limitation of liability
To the maximum extent permitted by law, Velvuresti shall not be liable for indirect damages, loss of profits or data loss arising from the use of its services. Our liability is in any event limited to the amount paid by the customer in the 12 months preceding the event giving rise to the claim.
10. Termination
Velvuresti reserves the right to suspend or terminate access to the services in case of breach of these terms, non-payment or improper use. Whenever possible, a reasonable period will be granted for remediation. Termination by the customer is governed by the conditions of the specific contract.
11. Governing law
These terms are governed by Portuguese law. The court of the District of Lisbon has exclusive jurisdiction to resolve any dispute arising from their interpretation or execution, with express waiver of any other.
12. Contact
For any matter regarding these Terms of Service, contact us at geral@velvuresti.com.